Frequently Asked Questions

The Mobile Passport app enables U.S. and Canadian passport holders to submit their passport and declaration information to U.S. Customs and Border Protection (CBP) via their mobile device instead of completing the traditional paper form, then access designated Mobile Passport lanes in the Federal inspection area. The app does not require background check, interview or pre-approval. Mobile Passport plus ($14.99 annually) provides even greater convenience with use of the automated document scanner and storage of passport profiles in preparation for your next trip. For international travel on private aircraft, Mobile Passport allows all valid passport holders traveling to- or from the U.S. – who have received a trip locator and invitation from the pilot – to share passport and travel info with the pilot prior to the flight via their mobile device.

Complete steps 1-3 before you travel to further ease your re-entry to the United States.
  1. Download the Mobile Passport app from the App Store or Google Play Store to an iOS or Android device. No pre-approval or interview needed!
  2. Make sure you are returning to the U.S. at one of the airports or cruise ports currently participating with Mobile Passport (see a list here).
  3. Set up your passport profile(s) on the app for each family member of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). If using Mobile Passport plus, you may scan and store your passports before your trip.
    1. Mobile Passport plus feature! Use the document scanner to capture the Machine-readable Zone located at the bottom of your passport.
    2. Or, manually enter the information directly on the app.
    3. Make sure your name appears exactly as it does on your passport. For instance, under your Surname, enter: last name. Under Given Names, enter: first name SPACE middle name SPACE middle name, and so on. All hyphens and apostrophes should be replaced by a SPACE. Prefixes and suffixes including titles and hereditary status should not be included except where the issuing state considers these to be legally part of the name. In such cases, prefixes or suffixes should be represented as components of the Given Name field.
    4. Photo: Touch the box at the bottom of the profile. Your camera will open up to allow you to take a “selfie” of the respective passport holder.
  4. UPON ARRIVAL and instead of filling out a traditional paper form, power up your device and turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone. Submit passports and customs declaration forms in the app.
  5. U.S. Customs and Border Protection (CBP) will send you a digital receipt in the form of an encrypted QR code in a few seconds. The code will expire after four (4) hours.
  6. Once you approach the inspection area, bypass the regular lines and follow the signs for the Mobile Passport Control dedicated lane(s).
  7. Show your physical passports and QR code receipt(s), and briefly talk to a CBP officer.

Mobile Passport plus is a premium version of the Mobile Passport app that allows U.S. citizens and Canadian visitors to enjoy all the basic features of Mobile Passport in addition to other convenient features, like the use of the automated document scanner and encrypted storage of passport profiles to prepare for upcoming trips. We still offer a free basic version of Mobile Passport that will allow access to the designated dedicated lanes. However, members of the free version will not be able to store passport information for upcoming trips or use the document scanner to automatically enter their document information. But, they will be able to manually enter and submit their details upon arriving at their port of entry. Neither version requires background check, interview or pre-approval.

In general, wait to submit your passport(s) and declaration information to CBP upon arrival at your port of entry, after you have landed or docked. For optimal connectivity, we advise travelers to wait until they have reached the Federal Inspection Services (FIS) area to make their submission. Then, within seconds, travelers should receive an encrypted (QR) code receipt(s). For more detailed steps on when and how to use the Mobile Passport app, please refer to FAQ "How do I use the Mobile Passport app?".

The basic version of Mobile Passport is free. Depending on your user settings, you may be prompted to provide your account password to download the app from the Apple App Store or Google Play Store, but otherwise there are no fees associated with it. Mobile Passport plus is a premium version of the app, which is available as an in-app upgrade at $14.99 per year with a free 7-day trial or $4.99 per month with no free trial. The stores will charge the price of the purchase in addition to any applicable taxes, depending on your state/country. Both subscription plans automatically renew unless auto-renew is turned off no later than 24 hours before the end of the current period.

Yes. Set up a PIN and/or TouchID to open the app on your device. Your personal data is saved on your mobile device and transmitted securely to U.S. Customs and Border Protection (CBP) for review, just as if you were using an Automated Passport Control kiosk. The Mobile Passport app does not share your personal data with third parties nor is your personal data saved on a virtual system. If you set up your passport on the app and decide to transmit it securely to CBP for review, your digital receipt in the form of an encrypted QR code will expire four (4) hours after submission. The Mobile Passport app gives you the option of storing your data on your device or deleting it after your trip. We welcome you to read through our Privacy Policy here.

No. When the app is updated this does not automatically sign you up for the paid premium Mobile Passport plus service. You will only be charged if you choose to make the upgrade. After opening the updated version of the Mobile Passport app you will find screens introducing the Mobile Passport plus premium service. You may choose to upgrade or stay with the free version of the Mobile Passport app. Payments will only be charged to your device account upon confirmation of purchase.

Please know that it takes a few seconds to unlock the Mobile Passport app after placing your finger for TouchID or using FaceID to recognize your face. To set it up, make sure you turn on TouchID/Face ID in your device settings. After you open up the app and set up your PIN and passport profile, you will be asked if you'd like to activate TouchID/FaceID. Then, you will be asked two more times after logging in with your PIN. If you answer a total of three times with a “not now” response, the dialog will be skipped. To prompt the question again, you will need to reset the app.

There are three ways to change your PIN. You may reset your PIN on the unlock screen where you'll notice a prompt reading, “Forgot your PIN?” Or, you may set a new PIN after scanning a passport. You may also may uninstall/reinstall the app. Please be aware that since the only place your data is saved is on the app on your device, all of the existing passport profile(s) will be deleted if you choose to reset your PIN.

No. Existing users of the Mobile Passport app will not be grandfathered in to Mobile Passport plus. However, we may offer periodic promotions to our valued members. Stay tuned: follow us on social media or subscribe to our online newsletter to hear about our latest developments.

The document scanner is a Mobile Passport plus feature. It helps decrease time and error when creating passport profiles on the app. Instead of manually entering passport information, the scanner reads the code located at the bottom of the physical passport and automatically fills in the data fields. Try to use the document scanner feature in a stable, well-lit environment before you travel. How it works:
  1. Check your mobile device settings to allow the Mobile Passport app access to your camera
  2. Open the Mobile Passport app, then select “Add Passport” and “Scan passport”
  3. Align the MRZ (Machine-readable Zone) code at the bottom in the drawn field.
  4. When the code is correctly positioned, the field color will turn green
  5. Confirm that the data on the app appears exactly as it does on the physical passport.

Mobile devices using matching operating systems (e.g. iOS and iOS or Android and Android), allow users to restore their purchase by entering their Apple ID or Google Play Store credentials on the separate device. Contrasting operating systems or different accounts require separate subscriptions (e.g. iOS device and Android device).

Select the profile icon on the upper, right-hand side of the home screen. Individually, select the profile you would like to edit or delete. Touch the field you would like to change. A keyboard or calendar will open to allow you to make the change(s) manually. To delete a passport profile on an iOS device: scroll to the bottom, and select “Delete Passport” in the red bar. For an Android device: swipe right or left on the profile to get a red bar that reads “DELETE” on the left. For renewed passports, we suggest that you delete your old passport profile on the app, then create a new passport profile.

We periodically update pricing options and offer promotions. Our goal is to set pricing options that are both reasonable for our customers and sustainable for us to best support the service financially. We believe that the expanded subscription options appeal to a wide variety of travelers who value saving time. So what do you think? We take all feedback – whether positive or negative – seriously. Your input helps us incorporate new features, functionalities, and offerings to improve the whole process. Together, we’re innovating the development and reach of some immensely beneficial products and services built on the foundation of personal privacy, transparency, and convenience. Please email us at flightcrew@mobilepassport.com.

Go back to the passport profile, then touch the image of the photo. Your camera will open up again and allow you to take another “selfie”. Make sure to save your changes.

Company codes are only applicable to the Mobile Passport plus annual subscription plan and are not redeemable toward the monthly subscription plan. Companies may obtain a company code on behalf of their employees and/or customers. If your company is interested in obtaining a company code, please email us at businessclass@airsidemobile.com.

At this time, there is no way to digitally transfer passport information on the Mobile Passport app from one device to another. Due to security measures, you will need to manually enter it again on the device you intend to use while going through inspections with U.S. Customs and Border Protection (CBP).

There are four general states of subscription:
  1. No subscription: Default free version of Mobile Passport after download and opt-out of Mobile Passport plus when opening app.
  2. 7-day free trial of the annual subscription: In-app upgrade to the annual Mobile Passport plus subscription and within the first seven (7) days of the free trial.
  3. Annual subscription: In-app upgrade to the annual Mobile Passport plus subscription and after the 7-day of the free trial.
  4. Monthly subscription: In-app upgrade to the monthly Mobile Passport plus subscription.
You may determine your subscription status a couple of different ways:
  1. Store: The best way to determine and manage your subscription status is by visiting the App Store or Google Play Store after you have downloaded the app. If you have chosen to upgrade to the premium version of Mobile Passport plus, you can also refer to the order receipt email sent to you by the store. It will detail the subscription renewal guidelines and links to how you can review your subscription directly in the store. You will not receive an email from the App Store or Google Play Store if you are using the free version of Mobile Passport.
  2. In-App: You may also open the app and select the drop-down menu located in the top left side. If it reads, “Upgrade to MPplus,” you are currently using the free version of Mobile Passport. If it reads, “Manage Subscription,” you are currently using the premium version of Mobile Passport plus.
  3. Device Setting: Alternatively, you may open your device settings to view and manage your subscription there.
    1. iOS: Open device Settings, select [your name], select “iTunes & App Store”, select “Apple ID”, select “View Apple ID”, select “Subscriptions.” If you are using the free version of Mobile Passport, the list of “Options” will include an upgrade to Mobile Passport plus for one (1) year for $14.99 or one (1) month for $4.99. If you have chosen to upgrade to the premium version of Mobile Passport plus, the list of “Options” will show a checkmark next to Mobile Passport plus and a tab directly below to “Cancel Subscription.”
    2. Android: Open device Settings and select “Apps.” Mobile Passport will only be listed if you have upgraded to Mobile Passport plus. In this case, select “Mobile Passport” and options to manage your subscription. This will direct you to the Google Play Store where you can manage your subscription.

We are approved to list only those airlines that have international arrivals at the respective port of entry. Sometimes travelers are looking for airlines that are operating under a code-share partner, so take a look at the bottom of your ticket or in the flight status box. Also, check to see if you're on a pre-clearance flight. At these 15 locations, U.S. Customs and Border Protection (CBP) performs the same inspection of passengers and their belongings prior to boarding U.S.-bound flights. Passengers do not have to undergo a second CBP inspection upon arrival in the U.S. and therefore do not need and cannot use the Mobile Passport app.

iOS: If you have an annual Mobile Passport plus subscription, you may opt-in to a monthly subscription by cancelling the current auto-renewal in the App Store. After the remaining duration of the annual subscription expires the App Store will automatically charge your account and initiate payments as per the applicable monthly payout schedule. The same applies when switching from monthly to annual subscription plans. Android: If you have an annual Mobile Passport plus subscription, you may opt-in to a monthly subscription by cancelling the current auto-renewal in the Google Play Store. The current annual subscription must expire before the monthly subscription will be available to purchase. The same applies when switching from monthly to annual subscription plans. These subscription policies are based on the standard Apple and Google subscription payment modules. Find out more about how to manage your subscription by visiting the App Store (https://support.apple.com/en-us/HT202039) or Google Play Store (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). If you believe that any of the store policies are unsatisfactory, please address your concerns directly with the App Store or Google Play Store.

If you need help with the Mobile Passport app during travel, ask the crew of your airline or cruise line during your final trip to the U.S. and/or U.S. Custom and Border Protection (CBP) authorities on the ground. We welcome your feedback, too. Your input helps us incorporate new features and functionalities to improve the whole process. Please email us at flightcrew@airsidemobile.com.

Yes. Mobile Passport is built on the foundation of personal data privacy. Data is only located on your encrypted device and will remain there for the duration of your auto-renewing subscription unless you delete it from the app. The only time your passport profile(s) will not be saved on your device is if you turn off the auto-renew no later than 24 hours before the end of the current period and do not opt-in to a new Mobile Passport plus subscription the next time you use the app.

Mobile Passport is designed and developed by Airside Mobile, Inc. Airside builds innovative digital identity products for individuals and businesses with privacy-by-design and leading-edge security as its guiding principles. Airside works closely with Airports Council International-North America (ACI-NA) and the U.S. Customs and Border Protection (CBP) to design and implement a secure, fast, and traveler-friendly process for Mobile Passport Control. To learn more about Airside and their partners, please visit: www.airsidemobile.com.

No. Travelers may still receive an error message while using Mobile Passport plus. The overall intention of Mobile Passport is to ease your arrival into the U.S. thereby improving associated administrative and operating functions. However, due to various security reasons, U.S. Customs and Border Protection (CBP) may use their discretion whether to apply certain procedures as it deems necessary to determine access through the inspection area. Mobile Passport members may still receive an error message indicating that their submission has not been successfully processed by CBP.

We'd love to hear from you! Follow us on social media or subscribe to our online newsletter to hear about our latest developments. You may also write a review in the Apple Store or Google Play Store or send us an email at flightcrew@airsidemobile.com. Your input helps us incorporate new features and functionalities to improve the whole process.

If your request to cancel your Mobile Passport membership is in response to the offer to upgrade to Mobile Passport plus, please know that the app update does not automatically sign you up for the paid premium version. You may still access and use the free version of the Mobile Passport app. You will only be charged if you choose to make the in-app upgrade to Mobile Passport plus. In the unfortunate case that you'd like to cancel your use of the app altogether and are using the free version of Mobile Passport, you may do so by uninstalling or deleting the app from your device. If you made a purchase of an annual or monthly Mobile Passport plus subscription, you can cancel your current subscription in the Mobile Passport app, through the App Store or Google Play Store, and/or through your device settings. Please refer to the FAQ “How do I determine and manage my subscription status?” for more steps.

We recently announced our partnership with Expedited Travel to offer expedited passport services in the Mobile Passport app. RushMyPassport is a service provided by Expedited Travel that facilitates the processing of a U.S. passport in under 12 days and as quickly as 24 hours with the U.S. Department of State.  Additional services include overnight shipping for rushed passport applications, full-tracking visibility throughout the approval process, form-fill automation for application completion, biometric passport photo services, and free assistance from passport specialists.

When you upgrade to the annual Mobile Passport plus subscription the App Store or Google Play Store will automatically charge your account after the 7-day free trial period expires and initiate payments as per the applicable annual payout schedule. You can't request refunds for previous recurring charges, but you can cancel your current annual subscription no later than 24 hours before your next billing date. If you made a purchase of the annual or monthly subscription accidentally, you can request a refund through your purchase history in the store. Subscription policies are based on the standard Apple and Google subscription payment modules. Find out more about how to manage your subscription by visiting the App Store (https://support.apple.com/en-us/HT202039) or Google Play Store (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). If you believe that any of the store policies are unsatisfactory, please address your concerns directly with the App Store or Google Play Store.

U.S. passport holders who have created a passport profile on the Mobile Passport app will receive an in-app notification when their passport is within six months of the expiration date. Now, this notification will also include a link to quickly renew their passport by using our partner's RushMyPassport online services. To expedite the application for any new or renewed U.S. passport, members will also find a link to the RushMyPassport on the Mobile Passport home screen. Canadian passport holders with B1 or B2 visa status may also use the Mobile Passport app and will receive an in-app notification when their passport is within one year of the expiration date. However, RushMyPassport services only apply to U.S. passports at this time. For more information about the expedited passport and renewal offerings, please visit: https://mobilepassport.rushmypassport.com.

Two reasons: the way the app is built with privacy-by-design and the subscription policies of the App Store and Google Play Store. Mobile Passport is built on the foundation of personal data privacy. Airside Mobile can not access, store, sell or otherwise share your passport profile(s) or answers to your customs declaration form. Your data is only located on your encrypted device and only shared with U.S. Customs and Border Protection (CBP) if you choose to make an encrypted one-way submission of your passport information and customs declaration form, just as it would be if you were using an Automated Passport Control kiosk. Airside Mobile does not have a central database of member information or any other means to store receipt validation, which means that we cannot remotely cancel memberships. Airside Mobile uses the standard Apple and Google subscription payment modules. Find out more about how to manage your subscription by visiting the App Store (https://support.apple.com/en-us/HT202039) or Google Play Store (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). If you believe that any of the store policies are unsatisfactory, please address your concerns directly with the App Store or Google Play Store.

Thank you for your past business and support of Mobile QuickClear, which enabled private aircraft operators to conduct their own international trip and flight planning activities. Due to business reasons, Mobile QuickClear will not be available or supported after March 5, 2020. After this time, pilots will not be able to use the Mobile QuickClear app to submit APIS filings. Concurrently, Mobile QuickClear will no longer be integrated with the Mobile Passport app, so passengers will not be able to submit their passport information to their pilot or aircraft operator from their Mobile Passport app. We value our partnership with Jeppesen and continue to work together to streamline the whole clearance process by providing technology that meets the highest standards for privacy, security and compliance. If you have questions about Mobile QuickClear, please visit: https://support.jeppesen.com/product?pc=Flight_Planning&pid=Jeppesen_Mobile_QuickClear.

While the Mobile Passport app is authorized for use by U.S. Customs and Border Protection (CBP), the developers of the app, Airside Mobile, do not receive any funding from the government. We offered Mobile Passport for free for nearly five years during which time over six million people benefited from an eased arrival process into the United States. After long and careful consideration about how to best support the service financially, we decided to offer Mobile Passport plus in addition to offering a free version of the app. This allows us to invest more resources into maintaining the highest levels of security in the app, building greater functionality within the app, making operational improvements, as well as creating new products and services that will provide value to travelers beyond the Mobile Passport app. Our goal is to set the price that is both reasonable for our customers and sustainable for us to expand our efforts.

Customs Process (MPC)

MPC enables U.S. citizens and Canadian visitors to ease their arrival into the U.S. by simplifying the associated administration functions. Travelers may use the app to submit their passport and customs declaration information to U.S. Customs and Border Protection (CBP) via their mobile device instead of using the traditional paper form. The app does not require pre-approval and is officially authorized by CBP.

Yes. You and your belongings will need to process through Federal inspections with U.S. Customs and Border Protection (CBP). You may use the designated fast Mobile Passport lane(s), scan the digital receipt in the form of an encrypted QR code on your mobile device, show your physical passport, and briefly talk to a CBP officer.

The Mobile Passport app may be used by U.S. citizens with a valid U.S. passport and Canadian citizens with both a valid Canadian passport and B1 or B2 visa status. Unfortunately, at this time, it won't work for U.S. Legal Permanent Residents. The Mobile Passport app is compatible with iOS and Android devices. You may check the exact requirements on the App Store and Google Play Store.

Group submissions may be made using the Mobile Passport app on one mobile device for all family members of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). Confirm the passport data for each individual, then select all of the passports for your traveling party when you complete and submit your itinerary. This will give you separate digital receipts in the form of encrypted QR codes to present to U.S. Customs and Border Protection (CBP).

The Mobile Passport app is used upon your entry into the United States. Your port of entry is the location (e.g. airport, cruise port) where you will initially enter the U.S. and undergo screening by U.S. Customs and Border Protection.

Currently, you may use the Mobile Passport app at 27 airports and 4 cruise ports upon your arrival in the United States. We're continuing to work to gain approval to add more airport and cruise port locations. Please email us at flightcrew@airsidemobile.com to tell us where you'd like to see Mobile Passport next!

No. The Mobile Passport app replaces the traditional paper customs declaration paper form. You must still present your valid physical passport during inspections with U.S. Customs and Border Protection (CBP).

The U.S. Customs and Border Protection (CBP) “Trusted Traveler” programs and the Mobile Passport app are different, but they can complement each other.

Global Entry (aviation), Nexus (northern land border), and Sentri (southern land border) are “Trusted Traveler” programs, requiring a background check, fee, and interview. Once approved, you use a kiosk each time you arrive in the U.S., and then proceed to the designated lane where you will hand a paper receipt to a CBP officer and keep walking.

The Mobile Passport is a free app based on an automation program, meaning that it enables you to submit your passport and customs declaration information via your mobile device instead of the traditional paper form. It does not require a background check nor your “Trusted Traveler” number.

It is great to use both the “Trusted Traveler” programs and the Mobile Passport app so you can choose the shortest line and breeze through Customs on your preferred program. Your results may vary depending on the airport and the time of day.

Make sure not to use these programs interchangeably for the same inspections process.

The Mobile Passport app is not used for domestic travel inspections at TSA checkpoints nor affiliated with the TSA Pre-Check program at this time. Therefore, there is no designated space to enter your TSA Pre-Check information on the Mobile Passport app. The app is authorized by U.S. Customs and Border Protection (CBP) for U.S. citizens and Canadian visitors to ease their arrival into the United States.

Yes. All airports and cruise ports associated with the Mobile Passport app have accessible Wi-Fi. Ease your arrival by using Mobile Passport plus to set up your passport profile(s) days in advance and without being connected. Then, upon your arrival in the U.S., turn on your Wi-Fi or data, make sure the Date & Time settings for your device are set for your current, local time zone, and use the app to submit your itinerary to U.S. Customs and Border Protection (CBP). They will send you a digital receipt in the form of an encrypted QR code after they have reviewed your submission, which will expire after four (4) hours.

Your cruise ship will announce your terminal number as you're docking. If you're using Mobile Passport plus, you may set up your passport profile(s) on the app in advance, then complete your customs declaration form as you are arriving at your port of entry.